Responsible Gaming at iWild Casino

At iWild Casino, we believe that gambling should be an enjoyable and responsible activity, free from harm and solely for entertainment purposes. We encourage all players to approach online gaming responsibly, ensuring it remains a form of leisure rather than a means of generating income or paying off debts.

Play Responsibly

Before you start playing at iWild Casino, it’s important to adopt responsible gambling practices. We strongly recommend that players:

  • Set a Budget: Determine how much money you can afford to spend on gambling and never exceed that amount.
  • Monitor Your Time Spent Gambling: Keep track of how much time you dedicate to casino games and ensure it does not interfere with your personal and professional life.
  • Recognize the Risks: Gambling outcomes are based on chance, and there is no guaranteed way to win. Never chase losses or attempt to recover funds by playing more.

While these recommendations may seem obvious to many, we acknowledge that some players may struggle to maintain control over their gambling habits. If you believe that gambling is having a negative impact on your life or the well-being of your family and friends, we urge you to take action.

Self-Exclusion & Cooling-Off Period

If you feel that you need a break from gambling, iWild Casino offers self-exclusion options to help you regain control. You can request to temporarily or permanently close your account by contacting our support team at [email protected].

Upon request, we will:

  • Suspend or permanently close your account to prevent further gambling.
  • Block all promotional emails and marketing messages from our casino.
  • Provide assistance and direct you to external professional support services.

If you wish to set a personal cooling-off period, please contact our customer support team, and we will arrange the necessary measures to restrict your account for the specified duration.

External Support for Gambling Problems

For players seeking professional help with gambling addiction, we strongly recommend reaching out to organizations that specialize in problem gambling support. These services offer confidential advice and guidance:

  • Gamblers Anonymous – A peer support network for individuals struggling with gambling addiction.
  • GamCare – A professional organization offering guidance and support for responsible gambling.
  • Gambling Therapy – A global service providing free support to individuals affected by gambling.

Complaint Resolution Procedure

At iWild Casino, we are committed to providing a fair and transparent gaming environment. If you encounter any issues regarding our services, please contact our Customer Support Team at [email protected]. We take all complaints seriously and aim to resolve them in a timely and efficient manner.

We encourage all players to gamble responsibly and seek support if needed. At iWild Casino, your well-being and responsible gaming experience are our top priorities.