Privacy Policy

1. Legal Status

Operator overview

We operate an online gaming service and process personal data in connection with our website and player accounts. This Privacy Policy explains how we collect, use, disclose and protect your personal data in line with applicable data protection laws, including GDPR where it applies.

2. Registration and Login Process

Data we collect at registration

• Contact details: email address and chosen password.
• Basic profile information: country, preferred language and currency selection.
• Account identifiers and settings created by you.

Purpose and lawful basis

We process this data to create and manage your account, to perform our contract with you and to comply with legal obligations. Where required, we rely on your consent for specific processing activities.

KYC and identity verification

We may request identity documents and proof of address as part of Know Your Customer (KYC) checks. These checks are carried out to verify your identity, prevent fraud and meet legal and regulatory requirements. Processing for verification is necessary to comply with our legal obligations and to protect both you and us from misuse.

Account activation and timing

You can access your account immediately after registration and email confirmation. Additional verification steps may be requested before certain account actions; processing times vary depending on the documents provided.

Account rules

We require accurate information, one account per person and adherence to age and location eligibility rules. We may restrict or suspend accounts where required by law or where account information is incomplete or appears fraudulent.

3. Games and Software Providers

Data shared with providers

To deliver games and related services, we may share limited personal data with game and platform providers. Shared data typically includes anonymised identifiers, account status and technical information needed to provide the gaming experience.

Purpose of sharing

Sharing enables game delivery, session continuity, customer support and fair play monitoring. Providers process this data under their own privacy terms and are required to keep data secure.

4. Bonuses and Promotions

Marketing and promotional communications

We collect and use contact details and promotional preferences to send you offers, bonuses and updates where you have consented or where we have a legitimate interest to inform you about similar services. You may opt out of marketing messages at any time.

How data informs offers

We may use basic account activity and preferences to personalise promotional offers and to ensure offers are relevant to you. Personalisation is based on lawful grounds such as consent or legitimate interest.

5. VIP and Loyalty Program

Data collected

Participation in loyalty and VIP programs involves collecting activity data and preferences needed to assign status, points and rewards.

Use of loyalty data

We use this data to manage tiers, to deliver rewards and to provide personalised offers. Profiling for tier placement and personalised marketing is conducted based on legitimate interest and, where applicable, your consent.

6. Payment Methods and Banking Terms

Categories of data

When you use account functions that require verification related to transactions, we collect identity and transaction-related information necessary to operate your account, to comply with legal obligations and to detect fraud. Sensitive financial details are processed according to legal requirements and secure industry practices.

Sharing and processors

We may share transaction-related information with service providers who process or verify those activities on our behalf. Such providers act as processors and are contractually required to protect your data and to process it only for the purposes we specify.

7. Key Terms and Conditions

Data retention

We retain personal data only as long as necessary for the purpose it was collected, to perform our contract with you, to comply with legal obligations and to resolve disputes. Retention periods vary by data category and legal requirements; inactive accounts may be retained for compliance and fraud-prevention purposes.

Account restrictions and automated decisions

We may use automated systems to detect suspicious activity, to enforce account restrictions and to support responsible gambling measures. If any automated processing leads to a significant decision about your account, we will inform you and provide a means to request human review where required by law.

Your rights under data protection laws

• You have the right to access the personal data we hold about you and to request rectification of inaccurate data.
• You may request erasure of data, restriction of processing or object to certain processing where applicable.
• You have the right to data portability for personal data provided by you in a structured, commonly used and machine-readable format, where applicable.
• To exercise your rights, contact us at the address below. We will respond in accordance with applicable law.

8. Mobile and Technical Features

Device and technical data

We collect technical information such as IP address, browser and device type, operating system, unique device identifiers and usage data to provide, optimise and secure our services on desktop and mobile browsers.

Cookies and tracking

We use cookies and similar technologies for essential site functions, analytics and preferences. Cookies help remember your settings, improve site performance and provide better user experience. You can manage cookie preferences through your browser or device settings.

9. Security and Fair Play

Security measures

We implement technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. These measures include encryption of data in transit, access controls and staff training.

Third-party audits and fairness

Game fairness and random number generation are managed by our game providers. We cooperate with third-party audits and take reasonable steps to ensure providers meet appropriate standards. Personal data used in fairness checks is handled according to this policy.

Support and reporting

Customer support records are retained to resolve inquiries and to improve service. If you have a security concern or need assistance, contact us at the address below.

10. Responsible Gambling Features

Data used for protection tools

We use account activity and session data to provide responsible gambling tools such as deposit limits, time-outs and self-exclusion. This processing is necessary to protect your welfare and to comply with regulatory obligations.

Self-exclusion and disclosures

If you choose self-exclusion or other protection measures, we record that status and restrict account access accordingly. We may share relevant account status with third parties only where necessary to enforce self-exclusion or to comply with legal obligations.

11. Advantages and Disadvantages

Privacy implications

We aim to balance service features with your privacy. Advantages of our service may include personalised experiences and loyalty benefits. These rely on processing personal data. We strive to limit processing to what is necessary and to respect your privacy choices.

12. General Casino Information

Languages and communications

We offer communication and support in multiple languages. You may select your preferred language in account settings; language choice may affect which messages you receive and how we process your requests.

International transfers

Personal data may be transferred to countries outside your jurisdiction for the purposes described in this policy. Where transfers occur, we implement appropriate safeguards such as standard contractual clauses or other lawful mechanisms to protect your data.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated to you through the website or by other reasonable means. Continued use of our services after such changes constitutes acceptance of the updated policy.

Contact

If you have questions, requests or complaints about data protection, please contact us.