Responsible gambling

We want you to enjoy your time playing while staying safe and in control. This page explains practical steps, simple tools and supportive options that can help you manage gambling in a healthy way. The guidance is non-judgmental and focused on clear actions you can take right now.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

You can use built-in account tools to reduce harm and keep play within comfortable limits. Common options include:

Deposit limits — set a daily, weekly or monthly cap on how much you add to your account.
Loss limits — cap the total amount you can lose in a session or period.
Wager limits — limit the size of individual bets to avoid risky staking.
Session reminders / reality checks — automatic prompts that tell you how long you’ve been playing.
Time-outs — short breaks (days or weeks) to pause account activity without closing your account.
Self-exclusion — longer or permanent blocks to prevent access for a chosen period.

Set limits proactively while you feel in control. If you need help setting or changing limits, contact support from your account area.

Recognising the Warning Signs

It can be hard to judge your own behaviour. These signs may indicate gambling is becoming a problem:

Chasing losses or increasing stakes to try to win back money.
Spending more time or money than intended.
Feeling restless, anxious or irritable when not playing.
Neglecting work, family or other responsibilities.
Borrowing money, selling possessions or hiding activity to gamble.
Using gambling to escape from stress, worry or strong emotions.

If you recognise one or more of these patterns, consider using limits, taking a break, or seeking support.

Practical Tips to Stay in Control

Decide a budget before you play and only use money you can afford to lose.
Use deposit and session limits, and stick to them.
Set a time limit for each session and enable session reminders if available.
Avoid gambling when tired, stressed, or under the influence of alcohol or drugs.
Keep leisure activities varied—mix social, physical and creative hobbies into your routine.
Never chase losses; accept the outcome and pause play if frustration rises.
Talk to someone you trust about your gambling habits to gain perspective.

Self-Assessment Questions

Use these brief questions to check how gambling is affecting you. Answering "yes" to several suggests it’s time to act:

Have you spent more time or money than you intended?
Do you feel guilty or embarrassed about your gambling?
Has gambling caused problems in relationships, work or finances?
Have you tried and failed to cut down or stop gambling?

Be honest with yourself. Small steps taken early can prevent larger problems later.

What to Expect from Account Checks and Verification

To keep play safe and legal, you may be asked to verify your identity. Typical steps can include:

Uploading a government ID (passport, driver’s licence) and a recent proof of address.
Providing a selfie or additional photo to confirm identity.
Verification of payment methods to ensure they belong to you.

These checks protect you and other players. If documents are requested, respond promptly to avoid delays when withdrawing funds or changing account settings.

Cooling-off and Account Closure

If you need time away, you have options:

Short cooling-off — temporary pause for a fixed number of days.
Extended self-exclusion — a longer block that can include deletion of promotional contact and blocking access across the site.
Account closure — permanent closure if you decide gambling should no longer be part of your life.

Ask support to explain the length of exclusions, how they affect access and whether reactivation is possible. Confirm any financial or account-related consequences before you proceed.

How to Get Help

If gambling is causing harm, seeking help is a strong and effective step. Consider:

Contacting a local problem-gambling helpline or your healthcare provider for confidential advice.
Exploring counselling options, including face-to-face, telephone or online therapy.
Joining peer-support groups for shared experience and strategies.
Talking to a trusted friend or family member for practical and emotional support.

Professional services can guide you through budgeting, coping strategies and treatment options. There is no shame in asking for support.

Contacting Support

If you want to use account controls, ask questions, or arrange self-exclusion, support can help. When you contact them, it can be useful to have:

Your account details ready (username or registered email).
An idea of which tool you want to use (deposit limit, time-out, self-exclusion).
Any documents requested for verification to hand, if applicable.

Support teams are there to help you apply safeguards and to explain steps in a calm and confidential way.

Remember: setting boundaries and asking for help are signs of strength. If you’re unsure where to start, try setting one simple limit today—small changes can make a big difference over time.